CUSTOMER SUPPORT

The secret to our success isn’t our
world-leading Bayesian dosing software
(although that helps). It’s our people.

Scroll to feel the love

Customer support that works when you work

As a clinical pharmacist, your time is valuable. Patients to see. Problems to solve. Every day brings a new challenge.

So, when it comes to customer support, you shouldn’t have to wait. Whether you’re working the night shift, in a team meeting, or on your lunch break, you can count on us to be there – 24/7.

When we say best-in-class service, we actually mean it.

Talk to us any time

Caring for patients isn’t a 9 to 5 job, and neither is ours. There’s no start or finish time on our watch: our support team is available round-the-clock. We’ll always answer your call, email or live chat – day or night.

Receive a reply in minutes

We’re not usually ones to brag, but we pride ourselves on our speedy response times. Submit a question via our live chat and you can expect to hear back in as little as two minutes. We promise.

Get 1:1 support from real humans

We may be a software platform, but we’ll never lose our human touch. From your preferred contact method to your pet’s name, your dedicated account manager will make it their mission to learn all they can about you and how you work.

Find your feet faster

We make onboarding easy. From self-paced training videos to templates to help you certify your pharmacists with a range of clinical competencies modules, we equip you with everything you need to get started, fast.

Take the trouble out of troubleshooting

We’re skilled problem-solvers. Whether you’ve got a technical issue, a clinical question, or even feedback to help us improve our platform, you can chat with our skilled technical team at a moment’s notice.

Advice from clinical experts

To assist you in establishing the best way to implement and evaluate Bayesian dosing, we offer access to our clinical advisory board.

Work with nice people.

Enough said.

Here’s how we’ve been able to help others

« DoseMeRx has proven to be an essential tool in our work as hospital pharmacists, as it has allowed us to increase the safety and efficacy of antimicrobial therapy, as well as generate greater awareness among clinicians of the importance of individualizing therapy. »

Andreia Cristina Laranjeiras Areias | Assistant Pharmacist

Hospital do Espírito Santo da Ilha Terceira, E.P.E.R, Portugal

« The DoseMeRx pharmacokinetic platform has revolutionized the way our institution’s pharmacists provide a pharmacokinetic service for our providers. From the aminoglycoside models to the vancomycin AUC/MIC models, the degree of precision these provide has been really extraordinary. If you are considering a Bayesian-based pharmacokinetic modeling service, I definitely recommend going with DoseMeRx! »

Rebeca Calderon, PharmD | Pharmacy Clinical Specialist, Infectious Diseases & Co-lead, Pediatric Antimicrobial Stewardship Program

Nicklaus Children’s Hospital

“I have been utilizing the Bayesian dosing software DoseMeRx to dose vancomycin for over two years. DoseMeRx has helped provide optimal care for my patients by reducing incidence of acute kidney injury. As a clinical pharmacy specialist, I appreciate the flexible timing of levels and the reduction in inappropriate or uninterpretable drug concentrations. I also appreciate the model fit indicator that shows how well the model fits each individual patient.”

Elizabeth W. Covington, PharmD, BCIDP | Clinical Pharmacy Specialist

« We have been using DoseMeRx for almost a year now. During this period, we noticed a 70% decrease in the rate of kidney injury. This was an important result and based on this, DoseMeRx demonstrated an important cost-effectiveness even in regions with limited resources, mainly due to the shorter hospitalization time. In addition, the flexible sample collection schedule improved the dynamics between all teams involved in TDM (lab, nurses, clinical pharmacists, and infectious diseases specialists). »

Joao Paulo Telles, MD, PhD | Infectious Diseases Specialist

A.C.Camargo Cancer Center

« I can’t thank you enough for showing us this awesome tool. I have not had to document a single ADE from vancomycin since the rollout of DoseMeRx. Also your support team is amazing. I have had many occurrences where I come into the hospital and the night shift tells me that DoseMeRx answered us at two in the morning and they responded in less than two minutes! They are so quick and kudos to them for ensuring our whole team is supported. »

Laura Nelson, PharmD | Clinical Pharmacist, Infectious Diseases

Integris Health

« DoseMeRx has been excellent for us thus far and provides an easy way to calculate AUC dosing. »

Chad Signorelli, PharmD | Lead Clinical Pharmacist

Lompoc Valley Medical Center

« I like that they contact me for input on upgrades to the system. This really gives buy in to the product because I feel like they help make improvements based on real customer feedback. »

Renee Klingler | Lead Clinical Pharmacist

Sarah Bush Lincoln Health System

« I like the ability to better manage my lab draws and dosing times. They’re also a good crew to work with. »

Don Schaeffer

Taylorville Memorial Hospital

« DoseMeRx is very easy to use and we are seeing very good results with our patients. We particularly like the ability to keep multiple courses stacked under one patient to look back on previous regimens. The graphs are easy to read as well. »

Renee Klingler | Lead Clinical Pharmacist

Sarah Bush Lincoln Health System

“I really can’t stress enough how happy we are with our decision to utilize a Bayesian support tool and specifically DoseMeRx. They were instrumental in the implementation of AUC dosing.”

Dustin Orvin, PharmD, BCPS | Clinical Pharmacy Specialist

St. Joseph’s/Candler

“Easy to use and effective. Team is prompt, responsive and customer focused.”

Tony Lai, BPharm, GradDipClinPharm, MClinPharm, MSHPA | Senior Pharmacist

The Children’s Hospital at Westmead, Australia

« I’m excited in this modern era that Bayesian dosing software like DoseMeRx makes it possible to apply best clinical practices at the bedside.”

Tom Lodise, PharmD, PhD | DoseMe Clinical Advisory Board Past Chair, Professor

Albany College of Pharmacy and Health Sciences

“I have been very pleased with the support provided by the DoseMeRx team. They provided us with ample background data, frequent live training sessions, and prompt on-demand support, even on evenings and weekends.”

Robert Smith, PharmD, BCGP, BCPS, FASCP | Senior Director of Health Outcomes and Research

Neil Medical Group

“It’s a straight-forward way to implement AUC-based decision making in vancomycin dosing whilst at the same time minimizing the number of levels needed. It’s a win-win… DoseMeRx solves my need.”

William L. Musick, PharmD, BCPS | Infectious Diseases Clinical Specialist

Houston Methodist